1. Your name(s) and FULL contact information, as you appear, on the Original Purchase Agreement, for the Timeshare or Travel Club, you are petitioning for REFUND.
2. The FULL and Verified Legal Name and Legal Mailing Address for that company.
3. The Contract Number.
4. The Date of Purchase.
5. The Names and Business Contact Information of EVERY employee, Sales or otherwise, you can identify as an “involved person” participating in the Sale of this Travel Club/Timeshare purchase. Do the very Best you can to gather the following: (Call the Escrow or Verification Officer personally to get this information if you cannot find it quickly. When they ask WHY you need this information - simply let them know that you intend to mail each of them something they will never forget. BUT you don't want to let the secret get out before it does. ;-)
The name of the Greeter. The person who approached you to go to a Sales Presentation for the Timeshare/Travel Club and told you “exactly that” prior to introducing you to the next person that actually Confirmed your Reward (Gift Package) the OPC.
The name of the person (OPC) that actually “signed you up” to go to the Timeshare/Travel Club presentation.
The full name of the person that became your (State Licensed ?) Sales Agent for that Presentation along with the Name and Contact Information of the PROJECT BROKER (and DEVELOPER) for the Sales Facility. (You can find that info within the PUBLIC OFFERING STATEMENT* you were given on the Day and Date of Purchase. This POS* must have been given to you AT THE TIME YOU WERE SIGNING CLOSING DOCUMENTS at the Sales Facility. IF not, that ALONE becomes a HUGE Deal BREAKER!
The name of the Finance Manager. This is the person who showed you the Purchase Agreement Sales figures, described the Financing available, briefly reviewed your understanding of the Program being offered, FULLY reviewed(?) ALL of the FEES associated related to the Membership and RCI annual enrollment, FULLY reviewed the “details and actual costs related to the FREE TRIP to HAWAII, Orlando, Cabo, FREE AIRLINE TICKETS, etc, etc. So that when it came to signing the LEGAL DOCUMENTS you DID NOT feel the need to Verify what YOU were initialing, signing and dating because we knew you that ALL the Sales Representatives and ultimately the PROJECT BROKER and DEVELOPER are/were bound BY LAW to refrain from fraudulent misrepresentations, of EVERY KIND, throughout the Sales Process. ALL while you were looking at your watch to insure you made the FREE SHOW you got tickets to, for that same afternoon…And that SHOW starts in 30 minutes with at least 20 minutes to get there.
The Name and Business Information for the Escrow or “Verification Officer” who concluded the Purchase Agreement, Promissory Note and other Administrative Documents that became your “Ownership Documents”. KNOW that most EVERY Closing Package is either sound recorded, video recorded or BOTH at this meeting of the minds. This package would represent exactly what you left that office with. DO NOT “merge this information” with the actual Welcome Aboard Package you received about two months AFTER the date of Purchase.
Find and Gather: Verifiable Copies or Original Receipts, Billing Statements, Invoices, Notes. Copies of ANY Written Correspondence between you, as the Buyer(s) and EVERYTHING you received, in the form of ANY TYPE of written confirmation, email, solicitation, request, acknowledgement, etc., FROM the Seller or affiliates thereof.
Rule of thumb is; “Keep everything. Notes on Napkins made during dinner or sometime shortly after the Purchase. Records of unanswered phone calls, texts or emails, to or from the Seller. Contemporaneous (in the moment) Notes on a scrap piece of paper that may relate to supporting your Claim for FULL REFUND due to Oral Statements and or Misrepresentations presented during the rushed, do it or lose it, Sales Process. In particular, those made by Sales Staff and detailed herein, PRIOR TO the signing of any legally binding documents of any kind. The object of the game here is to verify a FALSEHOOD using the WRITTEN Information provided you. Beyond that, you will need to “remember as much of your conversations and reduce them to writing" for purposes, relating to the eventual signing of the actual Purchase Agreement, as factually and confidently as possible.